Returns & Refunds
Returns within 60 Days
Want to return or exchange an item? You have 60 days from the delivery date to register your return. The process is simple and can be started via the link below:
[Click here to register your return]
Important Information on Promotional Offers
For promotions such as Buy 1 Get 1, Buy 2 Get 1 Free, etc., all items must be returned together in order to receive a refund or store credit.
A single item may be exchanged for a different size or color, as long as it is the same product.
If you wish to exchange only one item, return that item and keep the rest.
Return Period
You have 60 days from the date of receipt to return an item. The return package must be shipped within this period.
A reason for the return is not required.
Return Conditions
Items must be unworn, unwashed, and in original condition with all tags attached. They must be suitable for resale.
The return shipping cost is the customer's responsibility and is non-refundable.
Return Shipping Costs
Return shipping costs are the responsibility of the customer and depend on the chosen shipping provider.
Processing Time
For exchanges, processing begins as soon as the return is registered.
Standard returns are processed within 10 business days after the return is received at our warehouse.
You will receive a confirmation once your refund has been issued. Depending on your bank, it may take up to 3 business days for the refund to appear in your account.
Frequently Asked Questions
What if the exchange item is out of stock?
Please contact customer service. If you have already registered your return and the item is out of stock, we will contact you to find a suitable solution.
Where can I find my order number?
Your 5-digit order number is in your order confirmation email. If you did not receive this email, we’ll be happy to assist you.
What should I do if an item is damaged or defective?
Please email us at info@nordicboutiqueco.com with a photo and description of the issue. We'll quickly find a solution.
Can I return an item after 60 days?
If the return period has passed, we may be able to offer an exchange or store credit. Please contact customer service to discuss your options.
Company Name: ZENITHCART HOLDINGS LIMITED
Registration: 78581973
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG
24/7 Customer Service – We’re here to support you!
✉️ Email: info@nordicboutiqueco.com